Diagnostics · Service Bays

Can my techs get a confirmed fix for a trouble code from one search?

Auto Advisor's Diagnostics agent turns a phone photo of a scan-tool screen or VIN plate into one parallel search across the professional databases your shop is entitled to, plus vetted open-web research, and returns findings ranked by calibrated confidence. When nothing confirms, it escalates to a human instead of guessing.

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The bottleneck

The confirmed fix is scattered across separate platforms, separate logins, separate tabs. While a junior tech hunts, the car waits and the guess becomes a comeback.

What it does

What does the Diagnostics agent actually do?

Gives the tech one search across the diagnostic sources your shop is entitled to, from a photo of the code, on the bay floor.

Reads an uploaded scan-tool or VIN-plate photo and transcribes it into text for a deterministic parser.

Extracts the VIN and trouble codes with strict pattern matching; the AI never decides what the codes are.

Fans one query in parallel across the professional databases your shop is entitled to, plus open-web research, then dedupes and ranks findings by calibrated confidence.

Stores every session with ranked findings, sources, and confidence scores, walking it from capture to resolved or needs-human.

Escalates to a human on anything suspicious, an empty capture, or zero findings. It never guesses.

What it reads to do the work

A photo (up to 10MB), pasted scan text, or a typed VIN from the mobile diagnostic tool
Your shop’s per-vendor database entitlements
Web research providers, when configured for your shop

What it writes back

A system of action, with a logged trail.

Diagnostics does not just surface information. It writes the result into your Auto Advisor record with a logged trail and a human gate on anything outside policy.

A diagnostic session with parsed DTCs and the vehicle VIN.
Ranked findings with sources and a confidence score.
A resolved session stored on the record for the shop.

How you stay in control

How do I stay in control of what it does?

Every agent runs in the mode you choose, Off, Approve, or Auto, and every agent starts in Approve so a human signs off before anything happens. Here is what Diagnostics can do, with the gate on each action, and the rails that hold in code, not in a policy document.

The actions, and their gates

Open and update a diagnostic session with ranked findingsRuns logged, no tap needed
Run read-only lookups against entitled databases and the webRead-only
Escalate to a human when nothing confirmsRead-only

The guardrails, held in code

All captured text (photo transcription, filenames, pasted dumps) is sanitized and injection-screened; a tripwire fails the session closed to a human before any research runs.
Web findings are hard-capped at 0.78 confidence, so community advice can never outrank a master-tech confirmed database fix.
A missing database credential degrades gracefully to the remaining sources; it never fabricates coverage.
Authentication plus a daily AI quota on the endpoint.

What it will not do

What does Diagnostics not do yet?

Every claim on this page maps to shipped, tested code, and the same discipline applies to the limits. Here is where the edge of the product is today, stated plainly, so nothing on your shop rests on a promise.

Professional database access follows your entitlements: we stand up Identifix and Mitchell 1 connections per shop during install, on your subscriptions or ours. Out of the box, the agent works from open-web research with capped confidence and escalates when nothing confirms.
Photo text extraction runs on our servers over an encrypted API call, not on the device.
A resolved session stores the VIN as text today; it is not yet attached to the vehicle's service-history record.
Diagnostic time per RO and comeback rate are not computed; what you can audit is every session, its findings, and its sources.

The numbers it moves

Which numbers does Diagnostics actually move?

Only measured numbers are listed here; a metric the product does not compute does not get claimed.

Sessions resolved versus escalated, finding counts, and entitled-database coverage (visible per run)

Questions about Diagnostics

What are the four flagship agents you install?

Front Desk answers after-hours calls and books appointments. Parts Desk forecasts part shortages and drafts purchase orders before you run out. Insights compiles your KPIs into a plain-language morning briefing. Diagnostics unifies Identifix and Mitchell 1 ProDemand in one search for technicians on the bay floor. Together these four are your Service Drive, and they lead a fifteen-agent roster that also covers sales, finance, people, dispatch, documents, and strategy.

Which diagnostic databases does the Diagnostics agent unify?

The Diagnostics agent searches the professional databases your shop is entitled to, plus vetted open-web research with capped confidence, from one query. The Turnkey Intelligence Bundle targets the two sources that matter most, Identifix Direct-Hit and Mitchell 1 ProDemand, and we stand those entitlements up per shop during install, on your subscriptions or ours, with the bundle included in the Performance Partnership and Dealer-Grade engagements. One search instead of separate tabs, and when nothing confirms, it escalates to a tech rather than guessing.

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