Concierge
Answers every call you’d otherwise miss — and books the bay. While you sleep.
Concierge is the after-hours voice agent. When a call comes in after closing, it answers in a friendly professional voice, checks live availability in your CRM, offers real open slots, and writes the confirmed booking to your calendar — so the repair orders you used to lose to voicemail are on the schedule before you wake up.
After 5pm the phone goes to voicemail, and a missed call is a repair order that drives to the shop down the street. The owner can’t answer every ring, and an answering service just takes a message.
The mechanism, step by step.
- 01
Answers inbound calls after hours in a natural, professional voice — your number simply forwards to it.
- 02
Checks live bay and technician availability in your CRM and offers real, open slots, not a callback promise.
- 03
Confirms the appointment on the call and writes it straight to your calendar; anything outside policy is handed to a human.
A system of action, not just record.
Concierge does not just surface information — it writes the result back into your shop's system of record, with a logged trail and a human gate on anything outside policy.
- A confirmed appointment with customer, vehicle, and service summary.
- A logged call record and transcript on the customer timeline.
- A flag to staff when a request falls outside booking policy.
How does the after-hours Concierge book appointments?
When a call comes in after closing, Concierge answers in a friendly, professional voice, checks live bay availability in your CRM, offers real open slots, and writes the confirmed appointment directly to your calendar. Every state change is logged, and anything outside policy is handed to a human — it never guesses.
Put Concierge to work in your shop.
Request a Service-Drive Audit. We map exactly where the crew recovers time and revenue — on your numbers, in a live demo on sample data.
No obligation · no high-pressure pitch · plain, public pricing