A customer calls at 7:42pm with a check-engine light, needing to drop off before work tomorrow. After hours, the call would normally hit voicemail.
In the demo, the Front Desk agent answers, reads live bay availability on its Auto Advisor schedule, offers a 7:30am drop-off, confirms it on the call, and writes the appointment to the Command Center calendar with the vehicle and service summary attached.
The repair order that would have gone to voicemail is on tomorrow’s schedule before the owner wakes up.