Hear what your customers hear when nobody picks up.
We secret-shop your own phones. Six recorded test calls over seven days, placed at the exact moments shops lose customers, then a one-page scorecard of what the misses cost at your average repair order. Up to 21% of auto service calls go unanswered (Marchex), and most callers who hit voicemail never call back. This is the $49 way to find out, with recordings, whether that is happening to you.
We call your shop six times in seven days
Lunch rush. 4:45 on a Thursday. Ten minutes after close. Saturday morning. The exact windows where customers give up and dial the next shop. You will not know which calls are ours.
You get every recording
Hear exactly what a customer hears: how many rings, who picks up, what the voicemail feels like at minute one. Most owners have never once heard their own front desk from the outside.
You get the one-page scorecard
Calls answered vs missed, the voicemail experience graded, and the dollar math: your miss rate against your average repair order, so the number is about your shop, not an industry average.
Sources: Marchex (up to 21% of automotive service calls go unanswered; best locations near 10%). The cost math on your scorecard uses your own numbers.
Common questions
Is it legal to test-call my own shop?
Yes. You are ordering recorded test calls to your own business line and you authorize them at checkout. That authorization is recorded with your order.
What if we answer every single call?
Then you get six recordings that prove it, a scorecard you can frame, and our genuine congratulations. Most shops do not: Marchex call analytics across multi-location auto service operators found up to 21% of service calls go unanswered, and the best locations still missed nearly 10%.
Why is it only $49?
Because it is the first step, not the business. We sell an operating system that answers those calls for you. The Scorecard is how you find out, with your own recordings, whether you need it. If your test comes back clean, the $49 bought you certainty.
When do I get my results?
The calls run across seven days so the sample is honest. Recordings and your scorecard land in your inbox within ten days of purchase.