Everything you need to know about the engagement.
18 questions about how we work with Utah shops — answered in plain text, no accordions to expand, no gates. If your question is not here, request a Service-Drive Audit and ask it directly.
What is Auto Advisor?
Auto Advisor is an automotive performance-consulting firm for independent Utah repair shops. We diagnose your shop, install an operating system we call the Autonomous Service Drive — four AI agents plus an Owner Command Center — and coach you and your team to run it. The platform is included in the engagement, not sold separately.
Who is Auto Advisor for?
Independent Utah auto repair shops doing roughly $1M to $5M a year, whose owners are ready to scale without adding overhead or losing control of the floor. It fits general repair shops, European and import specialists, fleet and commercial operations, and growing multi-location groups along the Wasatch Front and statewide.
Is this software or a consulting engagement?
A consulting engagement. You are hiring an automotive performance consultant, not buying a SaaS login. We assess your operation, install the Autonomous Service Drive as your operating system, and work alongside your team to run it. The four-agent platform is the deliverable we install — it is included, never billed per seat.
How does the Service-Drive Audit work?
It is a positioned consult, not a sales call. We review how your shop handles after-hours calls, parts, reporting, and diagnostics today, then map exactly where the operating system recovers time and revenue — on your numbers, shown as a live demo on sample data. You leave with a clear picture whether or not we work together.
What do you install in the engagement?
We install the Autonomous Service Drive: the Concierge after-hours booking agent, the Quartermaster reorder engine, the Analyst morning briefing, the Diagnostician with the Turnkey Intelligence Bundle, and the Owner Command Center. We migrate your data, connect your phone and CRM, configure everything to your shop, and train your team to operate it.
What are the four agents we install?
Concierge answers after-hours calls and books appointments. Quartermaster forecasts part shortages and drafts purchase orders before you run out. Analyst compiles your KPIs into a plain-language morning briefing. Diagnostician unifies ALLDATA, Mitchell 1, Identifix, and MOTOR in one search for technicians on the bay floor. Together they are your service drive.
How does the after-hours Concierge book appointments?
When a call comes in after closing, Concierge answers in a friendly, professional voice, checks live bay availability in your CRM, offers real open slots, and writes the confirmed appointment directly to your calendar. Every state change is logged, and anything outside policy is handed to a human — it never guesses.
How does automated parts reordering work?
Quartermaster watches your inventory and the parts your upcoming booked services will consume. When projected stock dips below a threshold, it drafts a purchase order to the right vendor. Each order carries an idempotency key, so a re-run can never double-order. You approve, or let it submit automatically — we tune the policy with you.
What is in the morning executive briefing?
Analyst runs nightly and compiles the numbers that move the shop — Average Repair Order, technician efficiency, bay utilization, car count, and revenue your agents drove — into a short, plain-language summary delivered to your Owner Command Center before you open. No spreadsheet to build, no report to chase.
Which diagnostic databases does the Diagnostician unify?
The Turnkey Intelligence Bundle unifies four professional sources: ALLDATA (OEM procedures), Mitchell 1 ProDemand (real-world fixes and estimating), Identifix Direct-Hit (confirmed fixes from master techs), and MOTOR (OEM mechanical and labor data). One login, one search, one answer — instead of four subscriptions and four tabs. It is included in the engagement.
What are the engagement tiers and what do they cost?
Three monthly consulting engagements, platform included. Performance Partner is our flagship at $3,000/month — most established $1–5M shops start here, and it includes the complete Autonomous Service Drive: all four agents plus your Identifix or ALLDATA subscription if you don’t already have one. Advisory is $1,500/month for shops near $1M building the foundation. Dealer-Grade Transformation is $8,500/month for owners who want a fractional COO with weekly one-on-one access to our founder. Pricing is plain and public.
Why are the engagements priced on a monthly retainer?
Because this is hands-on consulting, not a software subscription. Each month we are diagnosing, tuning the operating system, coaching your team, and accountable to your numbers — with the platform fully included. You are paying for the transformation of how your shop runs, not for seats or features, so the relationship is measured in results.
What is the 90-Day Performance Guarantee?
In your first 90 days we install the operating system, migrate your data, and stand up your service drive alongside your team. If you are not running it with measurable confidence, we keep working — at no additional cost — until you are. The guarantee protects your time and reputation, not just your invoice.
How long does onboarding take?
We install the system, migrate your existing customer, vehicle, and inventory data, connect your phone and CRM, and stand up all four agents for you. Most shops are running within their first two weeks, with coaching continuing through the engagement. You work with a dedicated consultant, not a help-desk ticket queue.
How is my shop data kept private and isolated?
Your shop data stays isolated to your account and is never used to train a public model. Every record is tied to your shop at the database level, so one shop can never read another’s data. Authentication fails closed — a missing credential is denied, not allowed. The platform is built multi-tenant from the schema up.
Will this replace my current shop-management software?
It works with it. Most shop software is a system of record — you still answer the calls, order the parts, and read the reports. We install a system of action on top: the agents do that work and write the results back into your existing CRM, so your team operates the shop instead of operating another dashboard.
Can you support multiple Utah locations?
Yes. The Dealer-Grade Transformation engagement rolls every location into one command center — compare shops side by side, see group-wide KPIs, and let each location run its own agents while you watch the whole portfolio. Per-location data stays isolated; the roll-up is a read layer on top, with fractional-COO coaching across the group.
Why a Utah-focused firm, and how do we get started?
We focus on Utah shops because proximity matters in consulting — we know the Wasatch Front market and can work shoulder to shoulder with your team from our Salt Lake City base. To begin, request a Service-Drive Audit. We review your operation and show you where the operating system recovers time and revenue, with no obligation.
Still have a question about your shop?
Request a Service-Drive Audit. We will answer it against your actual operation — after-hours calls, parts, reporting, and diagnostics — in a live demo on sample data.
No obligation · no high-pressure pitch · plain, public pricing